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Antivirus detecting installation as malware

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3 days 11 hours ago - 3 days 11 hours ago #647 by D-Fish
I am having trouble installing the 64 bit version of this software. Our antivirus is flagging this software:
Threat
Action taken: Clean
Threat category: Malware Detected
Threat event ID: 35107
Threat handled: Yes
Threat name: ARC AI1-PENG4!4474DB4B7372
Threat severity: Critical
Threat timestamp: 10/23/2024 11:03 AM
Threat type: Trojan
Do you know why this is the case?
Last edit: 3 days 11 hours ago by D-Fish. Reason: formatting

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3 days 8 hours ago #648 by eduard
Hello there,

We don't know why your antivirus is flagging the installer. May be some heuristic algorithm gone wrong, or your security settings are too high. The software is definitely not carrying a trojan.

The software is built on our hardware and checked with our antivirus. The website has not been hacked and the version available for download has been up for a long time without complaints.

Best regards,
Eduard

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