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Antivirus detecting installation as malware

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1 month 3 weeks ago - 1 month 3 weeks ago #647 by D-Fish
I am having trouble installing the 64 bit version of this software. Our antivirus is flagging this software:
Threat
Action taken: Clean
Threat category: Malware Detected
Threat event ID: 35107
Threat handled: Yes
Threat name: ARC AI1-PENG4!4474DB4B7372
Threat severity: Critical
Threat timestamp: 10/23/2024 11:03 AM
Threat type: Trojan
Do you know why this is the case?
Last edit: 1 month 3 weeks ago by D-Fish. Reason: formatting

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1 month 3 weeks ago #648 by eduard
Hello there,

We don't know why your antivirus is flagging the installer. May be some heuristic algorithm gone wrong, or your security settings are too high. The software is definitely not carrying a trojan.

The software is built on our hardware and checked with our antivirus. The website has not been hacked and the version available for download has been up for a long time without complaints.

Best regards,
Eduard

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1 month 2 weeks ago #649 by LumgailuPanmei
I am facing the same issue. The 64 bit version wont download, showing Virus detected

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1 month 1 week ago #650 by eduard
Hello,

We are sorry to hear that you cannot download Fragstats due to your antivirus program.

There is no virus in Fragstats and never was. The problem is with the antivirus software.

Unfortunately, there is nothing we can to about that. We don't even know what antivirus software you use.
There are just two ways out of this. One is to contact the antivirus company, report the false positive, and hope that they will fix it. The other one is to switch to to another antivirus software.

Best regards,
Eduard

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